Shipping policy

Last Updated: July 2, 2026

Thank you for shopping with Sspott.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.sspott.com. Please review this policy before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days.

Business Days: Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM ET

Orders placed after 6:00 PM ET will begin processing on the next business day.

During holidays, promotional events, or periods of unusually high order volume, processing times may be extended. If a significant delay occurs, we will notify you using the email address associated with your order.

2. Shipping Destination

We currently ship to addresses within the United States.

Shipping availability depends on the destination address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time includes both order processing time and shipping transit time.

Estimated Delivery Time = Processing Time + Shipping Transit Time

United States Standard Shipping

  • Processing Time: 1–3 business days

  • Shipping Transit Time: 6–9 business days

  • Estimated Total Delivery Time: 7–12 business days

Delivery estimates are provided for reference only and may vary due to weather conditions, carrier operations, holidays, address verification, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer Free Standard Shipping on eligible orders shipped within the United States unless otherwise stated during checkout.

If shipping charges apply, the applicable shipping cost will be clearly displayed before your payment is completed.

5. Order Tracking

After your order has been shipped, a shipping confirmation email containing available tracking information will be sent to you.

Please allow 24–72 hours for tracking information to become available after shipment.

Carrier tracking systems may require additional time to update shipment status.

6. Shipping Carriers

Orders are shipped using trusted shipping carriers and logistics providers selected according to the shipping destination and operational requirements.

Carrier selection may vary depending on the destination and available shipping services.

7. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information when placing an order.

Please verify your:

  • Full name

  • Street address

  • Apartment, suite, or unit number (if applicable)

  • City

  • State

  • ZIP Code

  • Phone number

  • Email address

Incorrect or incomplete shipping information may result in delivery delays, returned packages, or unsuccessful delivery.

If you notice an error after placing your order, please contact us at hello@sspott.com as soon as possible.

While we will make reasonable efforts to assist, changes cannot be guaranteed once order processing or shipment has begun.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but has not been received, please contact us with your order number and tracking information.

You may also be asked to:

  • Confirm the shipping address.

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier for additional delivery information.

We will work with you to review the situation and help determine an appropriate solution.

9. Returned Packages

If a shipment is returned because of an incorrect address, an unsuccessful delivery attempt, refusal of delivery, or other delivery issue not caused by Sspott, we will contact you when possible.

Additional shipping charges may apply if reshipment is requested due to customer-provided shipping information or delivery circumstances beyond our control.

10. Damaged or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, please contact hello@sspott.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photos of the packaging

  • Images showing the issue

We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Order Changes or Cancellations

If you need to modify or cancel an order, please contact us at hello@sspott.com as soon as possible.

We will make reasonable efforts to accommodate your request; however, changes or cancellations cannot be guaranteed once order processing or shipment has begun.

12. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order status, please contact us.

Store Name: Sspott

Website: www.sspott.com

Email: hello@sspott.com

Phone: +1 718-549-3406

Business Address

Sspott

802 Asa Gray Dr

Ann Arbor, MI 48105

United States

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM ET

Saturday, Sunday & U.S. Public Holidays: Closed

We aim to respond to customer inquiries within 24–48 business hours.