Refund policy

Last Updated: July 2, 2026

At Sspott, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains our return eligibility, return procedures, refund process, return shipping responsibilities, and other important information for purchases made through www.sspott.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, your item must:

  • Be unworn and unused.

  • Be in the same condition as received.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase, such as your order number or purchase confirmation.

Items that do not meet these eligibility requirements may not qualify for a refund.

2. How to Request a Return

To request a return, please contact us at hello@sspott.com within 30 days of delivery.

Please include:

  • Your order number.

  • The email address used to place the order.

  • The reason for your return request.

Once your request has been reviewed, we will provide return instructions, including the appropriate return address and shipping guidance.

To help us identify your return and process it efficiently, please follow the return instructions provided by our customer support team before mailing your package.

3. Return Method

Returns are accepted by mail only.

For your protection, we recommend using a shipping service that provides tracking information and keeping your tracking number until your return has been fully processed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs when returning an item due to:

  • Change of mind.

  • Ordering the wrong size.

  • Ordering the wrong color.

  • Personal preference.

  • No longer wanting the item.

Our Responsibility

If you receive:

  • A defective item.

  • A damaged item.

  • An incorrect item.

Sspott will cover reasonable return shipping costs or provide a prepaid return shipping label when applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, please contact hello@sspott.com as soon as possible, preferably within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number.

  • Clear photographs of the item.

  • Photos of the packaging.

  • Photos showing the issue.

After reviewing the information, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

6. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as Final Sale or Non-Returnable on the product page.

  • Gift cards.

  • Personalized or custom-made products.

  • Products that have been worn, washed, altered, damaged after delivery, or returned without original tags or original packaging.

7. Exchanges

We do not offer direct product exchanges.

If you would like a different size, color, or item, we recommend returning the eligible product for a refund and placing a new order.

If you received a damaged, defective, or incorrect product, please contact us so we can review the situation and provide an appropriate solution.

8. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 3–7 business days after the inspection has been completed.

Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refund appears in your account.

9. Original Shipping Charges

Original shipping charges paid during checkout are generally non-refundable, unless the return results from:

  • Our shipping error.

  • A defective product.

  • A damaged product.

  • An incorrect item sent by us.

10. Restocking Fee

We do not charge a restocking fee for eligible returns.

11. Return Address

After your return request has been approved, we will provide detailed return instructions.

Unless otherwise instructed by our customer support team, returns should be sent to:

Sspott

802 Asa Gray Dr

Ann Arbor, MI 48105

United States

Please include your order number or return authorization information inside the package to help us identify and process your return efficiently.

12. Contact Us

If you have any questions regarding returns, refunds, damaged products, or exchange requests, please contact us.

Store Name: Sspott

Website: www.sspott.com

Email: hello@sspott.com

Phone: +1 718-549-3406

Business Address

802 Asa Gray Dr

Ann Arbor, MI 48105

United States

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM ET

Saturday, Sunday & U.S. Public Holidays: Closed

We aim to respond to customer inquiries within 24–48 business hours.